Support Center Error messages
A number on your screen.
Type the number — or a few words of the message — and everything below narrows to it.
Source-Connect 4
Find your code range
Source-Connect 4 groups its codes by the kind of problem. Find your range to see what area it points at, or click one to list its codes.
| Range | What this range covers | Example | Codes |
|---|---|---|---|
| Unexpected network error | ERROR#199 | 17 | |
| Cannot connect to | ERROR#299 | 10 | |
| An error occurred with the device | WARNING#399 | 11 | |
| 400–499 | No codes exist in this range | 0 | |
| Replace failed | WARNING#599 | 17 | |
| An error occurred with a file system process | ERROR#699 | 9 | |
| An error occurred accessing the network | ERROR#799 | 6 | |
| Unexpected DAW plug-in error | ERROR#899 | 2 | |
Swipe the table sideways
Read this first
Why do two errors share the same number?
Source-Connect 4 and the legacy 3.x series number their errors independently, and they overlap. Check the version in your title bar, then pick the matching row.
Some messages show a gap where a username or address would appear — the app fills that in when you see the real message.
105
- Source-Connect 4WARNING: Account is used on another computer
- Source-Connect 3.xRemote Transport Sync is not properly set up in your DAW
- Source-Connect 3.xRewire is not configured properly
107
- Source-Connect 4Insufficient disk space
- Source-Connect 3.xRemote user has selected the SEND option
112
- Source-Connect 4"Username or password is incorrect" in Source-Connect 4
- Source-Connect 3.xThe connection request from has timed out
- Source-Connect 3.xThe other party no longer waits for your response
113
- Source-Connect 4Ports failed
- Source-Connect 3.xYour connection request to has timed out
114
- Source-Connect 4Ports not mapped
- Source-Connect 3.xYour connection request to has timed out
117
- Source-Connect 4Something went wrong
- Source-Connect 3.xusername cannot accept a connection at this time
By number
Every coded message, in order
118 of the 291 messages carry a code. They are listed in numeric order, grouped by range.
100–199 17
- 100Cannot connect to API servers
- 101Cannot connect to the internet
- 102Cannot connect to presence servers
- 103Cannot connect to media servers
- 104Cannot connect to connectivity servers
- 105WARNING: Account is used on another computer
- 107Insufficient disk space
- 108AutoRestore or AutoReplace actions in progress
- 109You are in an active connection
- 110Startup error
- 111Error reading preferences
- 112"Username or password is incorrect" in Source-Connect 4
- 113Ports failed
- 114Ports not mapped
- 115Ports unavailable
- 117Something went wrong
- 199Unexpected network error
200–299 10
- 200Cannot connect to due to network error
- 201Cannot connect to due to network error on port
- 202Cannot authenticate to relay servers
- 203Cannot connect to relay servers
- 204You have been removed from the connection
- 205Cannot connect to presence servers
- 206Cannot rejoin because everyone has left
- 207Error connecting to "username"
- 208Stream or port settings mismatch
- 299Cannot connect to
300–399 11
- 300Microphone permissions needed
- 301Microphone permissions needed
- 302Audio device couldn’t be created
- 303audio device name doesn’t report any buffer sizes
- 304Device failed to open
- 305Audio processing deadline was not met
- 307Audio device error #307
- 308Buffer size error
- 309Sub-optimal sample rate settings detected
- 310Unsupported sample rate settings detected
- 399An error occurred with the device
500–599 17
- 500You have more than 90% of the disk space taken
- 501Are you sure you wish to delete all data
- 502The AR/AR process cannot complete
- 503Data channel error
- 504Internal process failure, try again
- 505Process failed, please try again
- 506Process failed, please contact the Requester
- 507Channel count mismatch
- 508Sample rate mismatch
- 509Cannot open file, try again later
- 510IO operation failed
- 511File transfer error
- 512Unknown connection participant
- 529Data caching stopped due to low disk space
- 530Missing packets during the Replace process
- 598Internal error, try again
- 599Replace failed
600–699 9
- 600Disk files cannot be encrypted
- 601Keychain access error
- 602The selected watch folder does not have permission
- 603Permission error
- 604Update failed, please try again.
- 605Update failed due to system incompatibility
- 606Update failed: A newer version of Source-Connect is already installed
- 607Update failed: Unable to close the running instance of Source-Connect
- 699An error occurred with a file system process
700–799 6
800–899 2
Source-Connect 3.x 37
The 3.x series. These numbers overlap with Source-Connect 4, so check the version in your title bar.
- 105Remote Transport Sync is not properly set up in your DAW
- 105Rewire is not configured properly
- 106Remote user hasn't selected the "RECEIVE" option
- 107Remote user has selected the SEND option
- 112The connection request from has timed out
- 112The other party no longer waits for your response
- 113Your connection request to has timed out
- 114Your connection request to has timed out
- 116Unable to initialize the session
- 117username cannot accept a connection at this time
- 120Unable to connect to server
- 122Session establishment may be unsuccessful
- 123Invalid username or password
- 124Communication error
- 125Communication error (Unknown error)
- 126Your port has not been verified
- 127Warning. Due to the network overload, RTS doesn't function properly
- 150Unable to start local IM server (Error description)
- 151Invalid target port number!
- 152Invalid target IP address!
- 153The target IP address must be private address only!
- 154Please check that the IP address is correctly entered
- 154The part of target IP address is invalid!
- 156is busy error message
- 157IM local server error ()
- 158Message client error
- 159Unable to connect to (Connection refused)
- 160Unable to send message to (Error description)
- 161No private network found. No connection is possible
- 162Unable to get local IP address!
- 165The IP address and port you are connecting to cannot be the same
- 167It looks like your session failed to start
- 168is not receiving data
- 168Ports Do Not Map on Verizon FiOS OR Ports Do Map but Source-Connect Gives Error #168
- 180Failed to retrieve configuration from server
- 181No valid audio device found
- 184Failed to resolve external IP address
Q Manager & FTP 5
Low numbers, reported by the FTP transfer layer.
Source-Live Pro LL 3
A short 900-series of its own.
iLok 1
From the iLok licence daemon rather than from Source-Connect itself.
No code shown
Messages that arrive without a number
173 messages that arrive without a number, grouped by product.
Source-Connect 44
- "Accessibility Change detected" on Source-Connect 4
- Audio Dropouts when using Pro Tools Aux I/O with Source-Connect
- Bonjour error "This module is blocked from loading" for Source-Connect 4
- Contacts not showing up on Source-Connect 4
- "Cortex XDR has blocked a malicious activity" error message in Source-Connect
- Error when installing Source-Connect in a Microsoft Surface tablet
- Fatal Error - Source-Connect Standard 3.8
- Fatal Error Source-Connect - Source-Connect could not be loaded
- Microphone not showing up in Source-Connect or Logic or apps not prompting for permission to access the microphone
- No audio getting in from microphone to Source-Connect on Mac
- NOTICE: Message is too long in Source-Connect 3.9
- NOTICE: Opponent's Source-Connect is not compatible with your bitrate
- NOTICE: Selected Source-Connect Link plug-in is Mono
- NOTICE: Selected Source-Connect Link plug-in is Stereo
- NOTICE: Source-Connect is mono to stereo converting
- "Parameter modified" warning in Source-Connect
- Pro Tools crashes when using Source-Connect Audio Driver
- Pro Tools won't launch while Source-Connect/Live is open
- RTS status: off indicator in Source-Connect 3.8 for Windows
- Selected network interface is not available anymore - Source-Connect Error
- Source-Connect 4 crashing on Big Sur when Rosetta is disabled
- Source-Connect 4 crashing when ASIO4ALL is installed on Windows
- Source-Connect 4 not launching on Tahoe
- Source-Connect Audio stream has been rebuffered
- Source-Connect cannot be installed on Windows
- Source-Connect crashes after providing user credentials
- Source-Connect displays an error message saying the audio device was closed
- Source-Connect freezes with some Apollo interfaces
- Source-Connect gets to splash screen then quits
- Source-Connect Link blank or displaying a loading icon on Logic Pro with M1
- Source-Connect Link not receiving audio when Pro Tools is set to 48kHz sample-rate
- Source-Connect Standard 3.8 - Error writing to file
- Source-Connect Standard 3.8 on Windows - The path cannot be found
- Source-Connect Standard 3.9 immediately tries to login, becomes unresponsive
- Source-Connect Standard does not support Replace
- Source-Connect Standard quit unexpectedly
- "Source-Connect-Loader.exe is not responding" error
- Source-Connect: Unable to open session
- "The last time you opened Source-Connect, it was force quit" warning message
- "There was an error starting a TCP server" in Source-Connect I/O
- "There was an error with the audio connection to the Source-Connect application" in Source-Connect I/O
- Unable to establish connection with Source-Connect Link plug-in
- Warning: The plugin is bypassed and can not communicate with Source-Connect
- Windows 11 Audio Disruptions with Source-Connect and Fullscreen Applications
Source-Nexus Suite 28
- Audio becoming glitchy for Source-Nexus Router
- Audio from Source-Connect is not received using Source-Connect Link or Source-Nexus I/O and Logic Pro
- Audio inputs stop working in Source-Nexus Gateway on macOS Sequoia
- "Authorization information is missing or invalid" in Source-Nexus Gateway
- "Connected via server" message in Source-Nexus Gateway
- Connection Error: Unable to connect to media server on Source-Nexus Gateway
- Fatal Error Source-Nexus I/O 1.3 - Source-Nexus could not be loaded
- "Output device error" on Source-Nexus Review
- "Passkey incorrect" on Source-Nexus Gateway
- ProTools Audio processing deadline not met error with Source-Nexus Mute-On
- Pro Tools video does not show up in Source Nexus Gateway's screen sharing panel
- Room is full - Source-Nexus Gateway
- "Screen Share Error" in Source-Nexus Gateway
- "Something went wrong" in Source-Nexus Gateway
- Source-Nexus Control Panel: Failed to get box ID
- Source-Nexus Gateway not showing all screen sharing options
- Source-Nexus Gateway only allows users to use the Chrome default audio input as audio inputs
- Source-Nexus I/O Basic 1.1 - Catalina Compatibility Issues
- Source-Nexus I/O devices missing after reboot
- Source-Nexus INITIALIZATION_FAILED message
- Source-Nexus Review plugin not visible in Pro Tools
- Source-Nexus Review VST plugin not responding error message
- Source-Nexus sound is lower than expected on Windows
- Source-Nexus Suite Setup Wizard ended prematurely
- "The following plug-ins failed to load because they are not valid 64 bit AAX plug-ins" error in Source-Nexus I/O
- The host username does not exist - Source-Nexus Gateway
- "Unable to connect to the media server" on Source-Nexus Gateway
- "You are offline, please check your internet connection" on Source-Nexus Gateway
Source-Live 16
- Audio access error message on Source-Live Gateway
- Failed to establish streaming connection in Source-Live LL
- How to fix a black screen when streaming a window or the desktop in Source-Live Pro LL
- How to fix a black screen when streaming an app window on Windows for Source-Live Pro LL
- How to fix black screen when streaming Chrome on Source-Live Pro LL
- How to fix errors when starting a stream in Source-Live Pro LL
- How to fix the black screen when streaming Edge on Source-Live Pro LL
- How to fix the black screen when streaming Firefox on Source-Live Pro LL
- How to fix the black screen when streaming VLC on Source-Live Pro LL
- "Invalid username & password combination" in Source-Live Gateway
- "No video streaming sources were selected" warning in Source-Live
- "Please check your internet connection" on Source-Live Pro LL for Windows
- Starting the output failed - Source-Live error message
- "Stream for this user is already active" error message on Source-Live Pro LL
- "Stream is inactive" error message in the Source-Live Gateway
- "There was an unexpected error" on Source-Live Gateway
Q Manager, Restore & Replace 18
- FTP Validation error: Invalid username or password
- I cannot change the login ID in my Q Manager
- Incorrect Q Daemon communication mode is selected
- "Login settings are invalid!" error in Q Manager
- OFF: FTP validation failed - Q Manager
- OFF: No FTP available - Q Manager
- Q account is being used on another computer
- Q Manager error: No matching session found
- Q Manager Error: No Username Set
- Q Manager error: Q not present
- Q Manager is unable to connect to the Source Elements server
- Q Manager quit unexpectedly
- Q Notice: Q Restore & Replace is not compatible with sample-rate converting
- Q NOTICE: Unable to initialize Q protection
- Q Restore & Replace is not compatible with channel converting
- "Recovery has failed" error message on Source-Zip 1.1
- Restore/Replace not present in Source-Connect 4
- "You do no have the rights to write data to the selected QManager folder" error message
Licensing & iLok 15
- Activation error for Source-Connect 3.8 on Windows
- "Cannot connect to the software activation server" error message
- Error while polling for your license library contents - Source-Connect Pro X
- iLok server unavailable due to unscheduled maintenance or service outage
- License Does Not Match AuthManifest
- License never activates to iLok account link unavailable
- "License Support software required to validate the license is not installed" error message
- "No activation of specified auth found on location" error or DAW stuck at the splash screen
- "Reactivating the plug-in failed" in Nuendo
- Reaper error message for Source-Nexus I/O when iLok License Manager is not installed
- "Source location is not available" error message on iLok License Manager
- Source-Connect 4 needs active license
- The product license isn't in the correct iLok account
- Unexpected issue with activating the license
- "You cannot activate to this location" error message
Not product-specific 52
Audio device, network and operating-system messages you may see alongside ours.
- requests a session with you. Connecting between stereo and surround is disabled
- "ASIO driver stopped working" Error Message
- Attention! This account is being used in another computer
- Audio input is not connected or is used by another program
- "Audio output is not connected" error message
- Avid Conflict on Launching Other Audio Apps
- Cannot establish a direct connection to your opponent. Source-Stream will be used instead
- "Cannot get number of channels for device" error
- Connection between mono/stereo and surround 5.1/7.1 client is disabled
- Diagnosing and managing the dropouts issue in Apple’s CoreAudio (HALS_OverloadMessage)
- DRIVER_IRQL_NOT_LESS_OR_EQUAL Windows error
- DSP Mode has been automatically enabled
- Eero router validation error
- Eero routers configuration and troubleshooting
- Error - Microphone signal cuts off when recording is enabled in Pro Tools
- Error: The installation package could not be opened
- Error: There is a problem with this Windows installer package
- Error: Your stream was stopped because you have used all allocated usage
- Failed to open the audio device "FlexASIO"
- Failed to restore - unknown internal error code
- Impossible to Map Ports on Windows despite All Efforts - SafeNet Issue
- "Incompatible Audio Units found" in Logic Pro
- Installer "is damaged" error message
- "Installer is unable to be moved to the Bin" error message
- Installers can't be opened because Apple cannot check it for malicious software
- LogicPro: An Audio Unit plug-in reported a problem which might cause the system to become unstable
- Mac Mojave/Catalina blocking microphones by default
- No audio device has enough channels to support surround 7.1 mode
- "No valid ASIO driver found" Error Message
- NOTICE: Connection to the Source Elements server is temporary unavailable / is restored
- One of the selected audio devices does not support a sample rate of
- Plugin installers causing Pro Tools to crash
- Port not mapped or unavailable even with router settings applied
- ReWire not showing up on Pro Tools
- RTS: unavailable with SRC
- Se ReWire does not show up in 64-bit DAWs on Windows
- Selected bitrate is not supported by the AAC encoder at the current sample rate
- "Software Component Unavailable" error message
- Source Elements plugin bypassed in Pro Tools
- The configured file output path is invalid
- "The installation failed" error message
- "The last used audio driver is no longer available" error message
- "There is no slot available" error
- "There was a problem connecting to your room" error
- "This app can't run on your PC" error message when installing
- Unable to locate audio hardware
- VNC displays a black screen on Mac
- Voice echoed back when using Yamaha Steinberg interfaces
- Warning: One or more audio buffers were dropped
- Why does RealVNC display "service unavailable"?
- Windows - User privileges insufficient to start a low-level driver
- Windows error - Page fault in non paged area
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