Support Center Error messages

A number on your screen.

Type the number — or a few words of the message — and everything below narrows to it.

Find your code range

Source-Connect 4 groups its codes by the kind of problem. Find your range to see what area it points at, or click one to list its codes.

Source-Connect 4 error code bands
RangeWhat this range coversExampleCodes
Unexpected network errorERROR#19917
Cannot connect toERROR#29910
An error occurred with the deviceWARNING#39911
400–499No codes exist in this range0
Replace failedWARNING#59917
An error occurred with a file system processERROR#6999
An error occurred accessing the networkERROR#7996
Unexpected DAW plug-in errorERROR#8992

Why do two errors share the same number?

Source-Connect 4 and the legacy 3.x series number their errors independently, and they overlap. Check the version in your title bar, then pick the matching row.

Some messages show a gap where a username or address would appear — the app fills that in when you see the real message.

Every coded message, in order

118 of the 291 messages carry a code. They are listed in numeric order, grouped by range.

Source-Connect 3.x 37

The 3.x series. These numbers overlap with Source-Connect 4, so check the version in your title bar.

Source-Live Pro LL 3

A short 900-series of its own.

iLok 1

From the iLok licence daemon rather than from Source-Connect itself.

Messages that arrive without a number

173 messages that arrive without a number, grouped by product.

Source-Connect 44

Source-Nexus Suite 28

Not product-specific 52

Audio device, network and operating-system messages you may see alongside ours.

Still stuck?

If your message is not listed, our technicians take remote sessions. For setup rather than failures, try the how-to library.

The people already working this way