Source Elements fully supports the iLok.com Zero Down Time program. However please see our policy about lost and stolen iLoks below. We highly recommend you apply for Zero Down Time.
We highly recommend insuring your licenses in the event of a lost or stolen iLok.
Source Elements does not offer replacement licenses in case of lost or stolen iLoks. If your iLok is lost, stolen or destroyed to where iLok.com cannot verify your iLok, you will
have to repurchase your license.
In most cases Source Elements is able to replace your license if your iLok has broken or failed. We need verification from iLok.com about your iLok status. If you have Zero Down Time with iLok.com they will be able to replace your license in accordance with their policies. Contact iLok.com for more information.
Each Source-Zip Basic license purchase is valid for one computer only. It is not a user-license. With your purchase of Source-Zip Basic you receive 3 licenses in case of computer failure/upgrades. If you require a new license for the licensed computer please see your original Invoice that was emailed to you - it contains the link to authorize Source-Zip Basic.
If you are applying for a software upgrade your upgrade license will be authorized on the same iLok, and the original license will be surrendered.
Transfer of your iLok license ownership requires a $25 fee on iLok.com. Please see iLok.com for details. The new owner will need to contact Source Elements to request a transfer of ownership. We charge $50 for a transfer of ownership. This includes transferring your remaining support contract if applicable to the new owner.
Source Elements does not offer refunds except for exceptional cases. Before purchase we recommend you download, install and test software prior to purchase, and discuss any issues with Support as needed. In case a refund request is accepted there will be a $50 re-stocking/credit card fee applied.